Buyer Role: Human Resources

The Human Resource (HR) function is a department responsible for managing and overseeing various activities related to the organization’s employees. The primary remit of the HR function is to recruit, develop, and retain a talented and motivated workforce that aligns with the organization’s goals and objectives.

HR professionals are responsible for aligning the workforce with the organization’s overall strategy and helping to create an influential organizational culture. They help create an environment conducive to employee engagement and productivity.

The Human Resource function supports the organization’s goals and objectives by managing its most valuable asset, its people. By effectively managing the organization’s human capital, the HR function can help improve employee engagement, retention, and productivity, which ultimately contributes to the organization’s overall success. The function is responsible for managing personnel and ensuring that the organization is in compliance with legal and regulatory requirements. HR departments are primarily responsible for activities such as:

  • Recruiting and staffing: HR is often responsible for identifying and attracting talent to the organization. This can include posting job openings, reviewing resumes, and conducting interviews.
  • Onboarding: HR is responsible for helping new hires acclimate to the organization. This can include providing training and orientation materials and assisting new hires in getting up to speed on company policies and procedures.
  • Employee relations: HR is responsible for managing and resolving conflicts and issues that may arise within the organization. This can include handling complaints and grievances and facilitating mediation or other conflict resolution processes.
  • Compensation and benefits: HR manages employee compensation and benefits programs, including salary and wages, bonuses, and health insurance.
    Performance management: HR is responsible for helping to set performance goals for employees and providing feedback and support to help them meet those goals.

In larger companies, HR also plays a crucial role in managing and supporting the people who work for an organization with activities such as:

  1. Training and development: This includes identifying employee training needs and delivering training programs to help employees develop new skills and advance in their careers.
  2. Compliance: This includes ensuring that the organization is in compliance with legal and regulatory requirements, such as equal employment opportunity laws and labor laws.
  3. Employee retention: This includes developing and implementing strategies to retain top talent and reduce employee turnover.
  4. Health and Safety: This includes managing and maintaining a safe working environment for employees, as well as managing employee health and wellness programs.
  5. Diversity and inclusion: This includes developing and implementing policies and programs to promote diversity and inclusion in the workplace.
  6. Succession planning: This includes identifying and developing future leaders within the organization.
  7. International HR: This includes managing the HR function for employees in other countries, including compliance with local laws and regulations.
  8. Employee engagement: This includes developing and implementing strategies to increase employee engagement and motivation.
  9. HRIS includes managing the organization’s human resources information system, including data entry and reporting.
  10. Talent management: This includes identifying and developing key talent within the organization and managing employee career development.
  11. Employee communications: This includes managing internal communications and promoting employee engagement.
  12. Mergers and acquisitions: This includes managing the HR aspects of mergers and acquisitions, including employee integration and retention.

These are just a few examples of the many types of HR functions that exist within an organization. The specific functions and responsibilities of an HR department can vary depending on the size and structure of the organization, as well as the industry in which it operates.

How is HR Evolving?

In the past, HR leaders focused primarily on administrative tasks such as recruitment, payroll, and benefits administration. They were often seen as a support function rather than a strategic partner to the business. However, this perception has changed in recent years and HR leaders are now expected to play a more strategic role in the organization. Some of the past practices that HR leaders should no longer do include:

  1. Focusing solely on administrative tasks: Instead, they should also be involved in developing and implementing strategies that align with the organization’s overall goals.
  2. Being reactive rather than proactive: They should anticipate and address potential HR issues before they become a problem.
  3. Being inflexible and not adapting to change: HR leaders should be able to adapt to changes in the business environment and be open to new ways of working.
  4. Being too focused on compliance and not enough on employee engagement: HR leaders should ensure that the organization complies with legal and regulatory requirements and create a positive and engaging work environment for employees.
  5. Not leveraging data and analytics: HR leaders should use data and analytics to make informed decisions and measure the effectiveness of HR programs.

How Will HR teams be successful?

Human resource leaders and team members need to do several things to succeed in their role:

  1. Stay up to date on the latest laws and regulations related to human resources, including those related to labor laws, employment laws, and benefits laws.
  2. Develop and maintain effective policies and procedures for recruiting, hiring, and retaining employees.
  3. Establish and maintain effective communication channels with employees and other stakeholders, including managers, supervisors, and union representatives.
  4. Create a positive and inclusive work environment that promotes employee engagement and satisfaction.
  5. Ensure that all employees are treated fairly and equitably and that any issues or complaints are handled appropriately.
  6. Develop and implement effective training and development programs that help employees develop their skills and advance their careers.
  7. Stay informed about trends and best practices in human resources, and actively seek out new and innovative ways to improve the performance of the HR function.
  8. Manage employee relations and resolve conflicts as they arise.
  9. Manage and administer employee benefits, compensation, and recognition programs.
  10. Collaborate with other departments to align the HR function with the overall goals and objectives of the organization.
  11. Ensure compliance with all relevant laws, regulations and company policies.
  12. Develop and implement effective performance management systems and processes.
  13. Foster a culture of continuous learning and development.
  14. Partner with the leadership team to understand the company’s strategic goals and objectives and develop HR strategies to support them
  15. Continuously measure and report on the effectiveness of HR programs and initiatives, and make adjustments as needed.

What are the typical roles in Human Resources?

There are several categories of human resource roles and titles, including:

  1. Recruiting and staffing: These roles focus on identifying and recruiting qualified candidates for open positions within the organization. Examples include Recruiter, Talent Acquisition Specialist, and Staffing Coordinator.
  2. Training and development: These roles focus on designing and delivering employee training programs. Examples include Training Coordinator, Learning and Development Specialist, and Instructional Designer.
  3. Compensation and benefits: These roles focus on creating and administering employee compensation and benefits programs. Examples include Compensation Analyst, Benefits Administrator, and Payroll Specialist.
  4. Employee relations: These roles focus on maintaining positive relationships between the organization and its employees. Examples include Employee Relations Specialist, Employee Engagement Manager, and Labor Relations Analyst.
  5. Human resources management: These roles focus on managing and overseeing the overall human resources function within the organization. Examples include Human Resources Manager, Director of Human Resources, and Vice President of Human Resources.

Typical Titles


  1. Chief Human Resource Officer (CHRO)
  2. Senior Vice President of Human Resources
  3. Vice President of Human Resources


  1. Director of Human Resources
  2. Manager of Human Resources
  3. Employee Relations Manager

Individual Practitioners:

  1. Human Resources Generalist
  2. Recruiter
  3. Talent Acquisition Specialist
  4. Human Resources Coordinator
  5. Benefits Administrator
  6. Payroll Specialist
  7. Employee Relations Specialist
  8. Training and Development Specialist
  9. Learning and Development Specialist
  10. Compensation Analyst.

Titles can vary depending on the size, industry, and structure of the organization.

Typical Responsibilities

Human resource leaders are responsible for a wide range of tasks and responsibilities, which may include:

  1. Developing and implementing human resource policies and procedures: This includes creating and maintaining policies related to hiring, compensation, benefits, performance management, and employee relations.
  2. Providing guidance and support to managers and supervisors: This includes providing guidance and support on issues related to hiring, performance management, and employee relations.
  3. Developing and delivering training programs: This includes creating and delivering training programs to help employees acquire new skills and knowledge.
  4. Managing compensation and benefits: This includes creating and administering compensation and benefits programs for employees, and ensuring that they are competitive and fair.
  5. Managing compliance with labor laws: This includes ensuring that the organization is in compliance with federal, state, and local labor laws, such as those related to equal employment opportunity, wage and hour laws, and safety regulations.
  6. Managing employee data: This includes maintaining accurate and up-to-date records of employee information, such as contact information, employment history, and salary information.
  7. Representing the organization externally: This includes representing the organization at industry conferences, networking events, and in negotiations with labor unions.
  8. Developing and implementing strategies to retain top talent and increase employee engagement.

Example Impact

Create examples of you and your company helping this role be successful. What does success look like to them? How do you help them be successful?

Why We Help

Gain Points

The HR function is evolving and is facing new challenges in the future. HR professionals must be agile and adaptable and leverage technology and data to improve efficiency and effectiveness. They will also need to focus on employee engagement and well-being, managing a remote and diverse workforce, talent management, and workforce planning.

Major gain points include:

  1. Automation of HR processes: With the increasing use of technology, HR functions will likely see greater automation of tasks such as recruitment, performance evaluations, and employee data management. This can help to improve efficiency and reduce the workload for HR professionals.
  2. Focus on employee engagement and well-being: HR must create an engaged and motivated workforce as the workforce becomes more diverse and dispersed. This includes promoting employee well-being and providing opportunities for professional development.
  3. Managing a remote and diverse workforce: With more companies embracing remote work and a more diverse workforce, HR functions will need to adapt to manage and support employees who are not physically present in the office. This includes finding ways to maintain communication and collaboration among remote workers.
  4. Greater emphasis on data and analytics: HR functions will increasingly use data and analytics to make decisions and measure the effectiveness of their programs and policies. This will include analyzing data on employee engagement, retention, and productivity and tracking trends in the job market.
  5. Talent management and workforce planning: As the workforce becomes more dynamic and the talent competition becomes more intense, HR functions will need to focus more on talent management and workforce planning. This includes identifying and developing key talent, forecasting workforce needs, and developing plans to attract and retain top talent.

Pain Points

HR professionals constantly face challenges related to recruiting and hiring, employee retention, compliance, legal issues, employee relations, and employee benefits management. The HR function must be responsive and agile to tackle these challenges and ensure that the employees are motivated and that the organization complies with laws and regulations.

Major pain points include:

  • Attracting and retaining top talent: Human resource leaders often face challenges in recruiting and retaining top talent, particularly in competitive industries. This can make it difficult to build a strong and effective workforce that can drive business strategy.
  • Managing employee engagement and satisfaction: Human resource leaders may struggle to keep employees engaged and satisfied with their work, leading to high turnover rates and low productivity.
  • Compliance and legal issues: Human resource leaders are responsible for ensuring compliance with legal and regulatory requirements, such as labor laws and equal employment opportunity regulations. Failure to comply with these requirements can result in legal and financial penalties for the organization.
  • Managing a diverse workforce: Human resource leaders must navigate the complexities of a diverse workforce, including cultural, linguistic, and demographic differences.
  • Addressing and preventing workplace harassment and discrimination: Human resource leaders are responsible for creating a safe and inclusive work environment for all employees, which can be challenging in the face of harassment and discrimination.
  • Managing employee benefits and compensation: Human resource leaders are responsible for developing and managing employee benefits and compensation packages that are competitive and meet the needs of employees.
  • Aligning human resource strategies with business objectives: Human resource leaders must align their strategies with the organization’s overall business objectives. This can be challenging if there is a lack of communication or understanding between the HR department and other departments.

Business Drivers

Role map here

Typical Tasks and Activities

Global HR professionals are responsible for a wide range of tasks and activities that support the organization’s goals and objectives by managing its most valuable asset, its people. These tasks include recruiting and staffing, talent management, employee relations, compliance, benefits and compensation, employee development, employee engagement, diversity and inclusion, global mobility, and global HR strategy.

Below are some of the major activities and duties of people in the HR department

  • Recruiting and hiring employees: Sourcing and screening job candidates, conducting interviews, and making hiring decisions
  • Onboarding new employees: Providing orientation and necessary information and training for new hires
  • Managing employee records: Maintaining accurate and up-to-date employee records, including personal information, job titles, compensation, and benefits
  • Managing employee benefits: Administering employee benefit programs, such as health insurance, retirement plans, and paid time off
  • Managing employee performance: Setting performance expectations, providing feedback and coaching, and conducting performance evaluations.
  • Managing employee development: Providing opportunities for employee growth and development, such as training and education programs
  • Managing employee relations: Addressing employee concerns and complaints and mediating conflicts between employees.
  • Managing employee engagement and satisfaction: Monitoring employee engagement and satisfaction and developing strategies to improve them
  • Managing compliance and legal issues: Ensuring compliance with legal and regulatory requirements, such as labor laws and equal employment opportunity regulations
  • Managing employee compensation: Developing and managing employee compensation packages that are competitive and meet the needs of employees
  • Managing employee retention: Developing strategies to retain high-performing employees and reduce turnover
  • Managing talent management: Identifying, developing and managing the organization’s top talent
  • Managing workforce planning: Forecasting workforce needs and developing strategies to meet those needs
  • Managing Diversity and Inclusion: Creating a safe and inclusive work environment for all employees
  • Managing Employee communication: Communication about the company policies, benefits and other related information to the employees

Questions to Consider

The questions below will give you an overall idea of the current HR landscape and the department’s challenges. It also allows you to understand how the company approaches HR and how it aligns with the overall goals and objectives of the organization.

  1. What are the main pain points and challenges you currently face in the HR department?
  2. How do you prioritize and manage HR initiatives and projects?
  3. What are the current HR strategies and policies in place, and how are they implemented?
  4. Can you tell me any recent changes or updates to the company’s HR policies or procedures?
  5. How does the company measure the success of its HR initiatives, and what metrics are used?
  6. How is the company addressing any compliance, legal or regulatory issues related to HR?
  7. How is the company working to improve employee engagement and retention?
  8. Can you tell me about the company’s talent management and employee development approach?
  9. How does the company foster a diverse and inclusive culture?
  10. Can you tell me any upcoming HR projects or initiatives the company plans to launch?

Updated on June 27, 2023

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