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Buyer Role: Chief Information Officer

A CIO performs a role in the middle of technology and business change. As technology has become more intertwined with business strategy, it is increasingly difficult to distinguish where technology ends and business starts or if there should be a boundary between the two.

This article will outline 3 focus points on the CIO role to help you understand what they do to offer them real value.


The goal of aligning business and IT is being replaced with fusing business and IT, and the pressure of executing this change falls squarely on the CIO’s shoulders. The essential nature of IT, having both tactical and strategic effects on the business, makes prioritization and business balance extremely difficult to execute. The CIO role must simultaneously reduce costs, quickly respond to business needs, and improve the quality of services provided to employees and customers. In addition, the CIO manages and ensures ongoing operations, mission-critical systems, and overall security, from help desks and enterprise systems to service delivery and program management.

FOCUS POINT 2: Being in Love with Data

CIOs are responsible for making strategic investments in information technology solutions that support their organization’s business objectives. They are focused on using data to improve their business. They know that making better decisions increasingly depends on having real-time access to large, diverse data sets and sophisticated analytics capabilities. In addition, as executive leaders, they’re also ultimately accountable for the bottom line.

Despite exponential data growth, the rising expectations of end-users, increasing IT complexity, evolving security and compliance requirements, and the ever-growing demands of the business — IT budgets are not scaling in the same fashion. In addition, every CIO is becoming a “cloud operator,” ensuring their business services can scale.

FOCUS POINT 3: Balancing Technology with Budget

Most IT budgets, while sizable, are fixed, leading to zero-sum scenarios where the introduction of one new tool or technology means another is being let go or left behind.

To complicate things, the actual cost of switching to new tools or platforms is a risky endeavor. New technology may require further training and new hiring. And, given the accelerating pace of change within the technology landscape. Think about it. The wrong move on a given technology could slow a company down and erode its competitive advantage. CIOs have too much data in too many places and an urgent need to find signals through the noise, fixed budgets, and accountability for the bottom line. In turn, they are seeking an integrated and proven set of capabilities that allow them to:

  • Eliminate data silos,
  • Transform data into insights, and
  • Have an impact on day one — while scaling to address multiple use cases.
Updated on June 27, 2023

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